Dear Oceanic Customers,
If you previously purchased an Oceanic Excursion 2, Probe HLC, or Ocean Pro 1000D BC configured with the QLR3 Weight Pocket system then this letter is to inform you that Oceanic has received several reports that weight pockets have unexpectedly released from BCs being used primarily for rental activities.
Extensive analysis by Oceanic engineers has shown that functionality of a limited number of QLR3 weight pocket systems has been adversely affected by the materials used. Inconsistencies in the properties of material rendered it to be unpredictable for use to adequately secure the weight pockets in the BC. Engineers have tested and evaluated replacement material that demonstrates superior performance and locking ability.
Oceanic has initiated a mandatory replacement (retrofit) of all original QLR3 Weight Pockets (with black stiffeners) with newly designed Weight Pockets (with gray stiffeners) that afford better locking.
Original QLR3 Weight Pockets that have black stiffeners must be replaced with the new pockets having gray stiffeners prior to further use.
In conjunction with the retrofit, an inspection of the fixed (female) buckle that secures the weight pocket into the BC is highly recommended. Guidelines are included in the attached Notice.
Here is a Consumer Notice that describes the retrofit process and urges you to discontinue use of the QLR3 Weight Pockets until they are replaced with new pockets that can be obtained directly from Oceanic at no charge.
Oceanic urges all owners of Oceanic BCs that have the original QLR3 Weight Pockets (with black stiffeners) to go online and complete the QLR3 Registration Form to obtain replacement pockets at no charge.
Go to >> www.oceanicww.com/QLR3
If you have any questions, please contact Oceanic Technical Support by telephone at (800) 435-3483 or (510) 562-0500 between 8 am and 5 pm Monday through Friday Pacific Time, by email at firstname.lastname@example.org, or by fax at (510) 569-5404.
If you no longer own the BC, please forward this letter to the new owner or have them contact us directly.
Oceanic Technical Support